At Dirt Free Home, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward returns and refunds process. Please review our policy below:
1. Return Eligibility
You may return items within 30 days of receiving your order. To be eligible for a return, items must be:
- Unused and in their original condition.
- In the original packaging, including all accessories and documentation.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at info@dirtfreehome.com. Provide your order number and details about the item you wish to return. We will guide you through the return process and provide you with a return authorization number.
3. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., receiving a damaged or incorrect item). We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
4. Refund Process
Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used at checkout. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or credit card issuer.
5. Non-Returnable Items
Certain items are non-returnable, including:
- Customized or personalized items.
- Gift cards.
- Items marked as final sale at the time of purchase.
6. Exchanges
If you would like to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item.