At Dirt Free Home, we strive to deliver your orders promptly and securely. Our shipping and delivery policy outlines the details of our shipping processes, rates, and delivery times. Here’s what you need to know:
1. Shipping Methods
We offer various shipping options to meet your needs. During checkout, you can choose from standard shipping, expedited shipping, or express shipping. Shipping costs will be calculated based on the selected method and your delivery location.
2. Processing Time
All orders are processed within 1-3 business days. You will receive a confirmation email once your order has shipped, along with a tracking number to monitor the status of your shipment.
3. Delivery Times
Estimated delivery times may vary based on your location and the shipping method chosen:
- Standard Shipping: Typically takes 5-10 business days.
- Expedited Shipping: Typically takes 3-5 business days.
- Express Shipping: Typically takes 1-3 business days.
Please note that these are estimates and actual delivery times may vary due to factors such as weather conditions, holidays, or carrier delays.
4. International Shipping
We are pleased to offer international shipping to select countries. International shipping costs will be calculated at checkout based on your location and the weight of your order. Please be aware that customs duties and taxes may apply upon delivery and are the responsibility of the customer.
5. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can use this number to check the status of your shipment on our website or the carrier’s site.
6. Issues with Delivery
If you encounter any issues with your delivery, such as a damaged item or an incorrect shipment, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the issue promptly.
7. Contact Information
If you have any questions about our returns and refunds policy or shipping and delivery, please feel free to reach out:
Address:
449 Jiefang West Road,
Fengxian District,
Shanghai, China
Phone:
+86 21 6719 3789
Email:
info@dirtfreehome.com
Thank you for choosing Dirt Free Home! We appreciate your business and are committed to providing you with an exceptional shopping experience.